Freshservice

Lets an agent run your Freshservice IT service desk through the REST API v2: list and read tickets, create and update them, and pull agents, requesters, assets, problems, changes and departments. Use it to triage incidents, file new tickets, and report on the service desk.

What it can do

Method	What it does
freshservice_tickets_list	List tickets, with optional filter, pagination and sort.
freshservice_ticket_get	Get one ticket by id, optionally embedding conversations, requester, stats and more.
freshservice_ticket_create	Create a ticket (subject, description, requester, priority, status, group, responder, tags).
freshservice_ticket_update	Update a ticket's subject, priority, status, group, responder or tags.
freshservice_agents_list	List agents (staff who handle tickets).
freshservice_requesters_list	List requesters (end users who raise tickets).
freshservice_assets_list	List assets (configuration items).
freshservice_problems_list	List problems (root causes behind recurring incidents).
freshservice_changes_list	List changes (planned modifications to services/infrastructure).
freshservice_departments_list	List departments.
freshservice_request	Generic passthrough to any /api/v2 endpoint for full API coverage.

How to get your API key

Freshservice authenticates with HTTP Basic auth, where your API key is the username and any string is the password. The connector handles that for you - you just paste the key and your account domain.

1. Sign in to your Freshservice account.
2. Click your avatar in the top-right corner and open Profile Settings.
3. Find the API Key on the right-hand side of the page and copy it (finding your API key).
4. Note your account domain - the part before .freshservice.com in your URL (e.g. for https://acme.freshservice.com the domain is acme).

Fields to fill

FlyMyAI field	Where it comes from
FRESHSERVICE_DOMAIN	Your account subdomain, e.g. acme or acme.freshservice.com
FRESHSERVICE_API_KEY	Freshservice -> avatar -> Profile Settings -> API Key

Troubleshooting

• 401 Unauthorized - the API key is wrong or was reset. Re-copy it from Profile Settings.
• 404 / cannot connect - the domain is wrong. Use only the subdomain (acme), not the full URL.
• 403 Forbidden - your agent role lacks permission for that object (e.g. assets or changes). Ask an admin to grant the scope.
• Empty ticket list - the default view may exclude resolved/closed tickets. Pass a filter or use freshservice_request with explicit query parameters.

Links

• Freshservice API reference
• Finding your API key

❤️We love our partners - FlyMy.AI builds with the best. Thanks, Freshservice!