Gorgias

Manage Gorgias e-commerce support: tickets, customers, messages, macros, tags. Exposes 33 actions covering the full API surface the agent needs - read and write.

What it can do

Method	What it does
gorgias_list_tickets	List tickets - GET /tickets.
gorgias_get_ticket	Get one ticket - GET /tickets/{id}.
gorgias_create_ticket	Create a ticket - POST /tickets.
gorgias_update_ticket	Update a ticket - PATCH /tickets/{id}.
gorgias_bulk_update_tickets	Bulk update tickets - PATCH /tickets.
gorgias_delete_ticket	Delete a ticket - DELETE /tickets/{id}.
gorgias_list_messages	List messages in a ticket - GET /tickets/{id}/messages.
gorgias_get_message	Get one message - GET /tickets/{ticket_id}/messages/{id}.
gorgias_create_message	Add a message to a ticket - POST /tickets/{id}/messages.
gorgias_list_customers	List customers - GET /customers.
gorgias_get_customer	Get one customer - GET /customers/{id}.
gorgias_create_customer	Create a customer - POST /customers.
gorgias_update_customer	Update a customer - PATCH /customers/{id}.
gorgias_list_tags	List tags - GET /tags.
gorgias_create_tag	Create a tag - POST /tags.
gorgias_update_tag	Update a tag - PATCH /tags/{id}.
gorgias_delete_tag	Delete a tag - DELETE /tags/{id}.
gorgias_list_integrations	List integrations - GET /integrations.
gorgias_get_integration	Get one integration - GET /integrations/{id}.
gorgias_create_integration	Create an integration - POST /integrations.
gorgias_update_integration	Update an integration - PATCH /integrations/{id}.
gorgias_delete_integration	Delete an integration - DELETE /integrations/{id}.
gorgias_list_macros	List macros - GET /macros.
gorgias_get_macro	Get one macro - GET /macros/{id}.
gorgias_create_macro	Create a macro - POST /macros.
gorgias_update_macro	Update a macro - PATCH /macros/{id}.
gorgias_delete_macro	Delete a macro - DELETE /macros/{id}.
gorgias_list_satisfaction_surveys	List satisfaction surveys - GET /satisfaction-surveys.
gorgias_get_satisfaction_survey	Get one satisfaction survey - GET /satisfaction-surveys/{id}.
gorgias_list_teams	List teams - GET /teams.
gorgias_get_team	Get one team - GET /teams/{id}.
gorgias_list_users	List users (agents) - GET /users.
gorgias_get_user	Get one user (agent) - GET /users/{id}.

How to get credentials

This connector uses an API key / token. Create one in the provider dashboard, then paste it into FlyMyAI:

• GORGIAS_DOMAIN - Your Gorgias subdomain, e.g. mycompany (from mycompany.gorgias.com).
• GORGIAS_EMAIL - Email of the Gorgias user that owns the API key.
• GORGIAS_API_KEY - Gorgias - Settings - REST API - copy your API key. (https://docs.gorgias.com/en-US/finding-your-api-credentials-200520)

Fields to fill in FlyMyAI

FlyMyAI field	Where it comes from
GORGIAS_DOMAIN	Your Gorgias subdomain, e.g. mycompany (from mycompany.gorgias.com).
GORGIAS_EMAIL	Email of the Gorgias user that owns the API key.
GORGIAS_API_KEY	Gorgias - Settings - REST API - copy your API key.

Troubleshooting

• 401 Unauthorized / 403 Forbidden - the token is wrong, expired, or missing a required scope - regenerate it.
• 429 Too Many Requests - you hit the provider rate limit; retry after a short backoff.
• Unexpected 4xx on writes - double-check required fields; the agent confirms before write actions.

Links

• Gorgias API documentation

❤️We love our partners - FlyMy.AI builds with the best. Thanks, Gorgias!