Dialpad

Lets an agent drive your Dialpad business phone system - send SMS/MMS, place and control calls, read AI transcripts and recaps, manage users, contacts, offices, departments and call centers, run analytics exports, and wire up webhooks.

What it can do

Method	What it does
dialpad_send_sms	Send an SMS/MMS to up to 10 recipients.
dialpad_list_calls	List calls with time/target filters.
dialpad_get_call	Get one call and its metadata.
dialpad_initiate_call	Place an outbound call on a user's behalf.
dialpad_transfer_call	Transfer an active call to a number or target.
dialpad_hangup_call	Hang up an active call.
dialpad_get_transcript	Get a call's transcript.
dialpad_get_ai_recap	Get a call's AI recap (summary, action items).
dialpad_list_users	List users; filter by email or state.
dialpad_get_user	Get one user.
dialpad_create_user	Provision a new user in an office.
dialpad_update_user	Update a user's name, license, or state.
dialpad_delete_user	Delete a user.
dialpad_assign_user_number	Assign a phone number to a user.
dialpad_list_contacts	List shared or user-local contacts.
dialpad_get_contact	Get one contact.
dialpad_create_contact	Create a contact.
dialpad_update_contact	Update a contact.
dialpad_delete_contact	Delete a contact.
dialpad_list_offices	List offices.
dialpad_get_office	Get one office.
dialpad_list_departments	List departments.
dialpad_get_department	Get one department.
dialpad_list_department_operators	List a department's operators.
dialpad_list_call_centers	List call centers.
dialpad_get_call_center	Get one call center.
dialpad_list_call_center_operators	List a call center's operators.
dialpad_add_call_center_operator	Add an operator to a call center queue.
dialpad_remove_call_center_operator	Remove an operator from a call center.
dialpad_create_stats	Start an analytics export (returns a request_id).
dialpad_get_stats	Poll an analytics export result.
dialpad_list_webhooks	List webhooks.
dialpad_get_webhook	Get one webhook.
dialpad_create_webhook	Create a webhook endpoint.
dialpad_delete_webhook	Delete a webhook.
dialpad_list_call_subscriptions	List call event subscriptions.
dialpad_create_call_subscription	Subscribe a webhook to call events.
dialpad_delete_call_subscription	Delete a call event subscription.
dialpad_list_sms_subscriptions	List SMS event subscriptions.
dialpad_create_sms_subscription	Subscribe a webhook to SMS events.
dialpad_delete_sms_subscription	Delete an SMS event subscription.
dialpad_list_numbers	List the company's phone numbers (filter by status).
dialpad_get_number	Get one phone number's details.
dialpad_assign_number	Assign a number to any target (auto or specific).
dialpad_assign_specific_number	Assign a specific number to a target.
dialpad_unassign_number	Un-assign a number from its target.
dialpad_format_number	Reformat a number between local and E.164.
dialpad_list_office_operators	List an office mainline's operators.
dialpad_add_office_operator	Add an operator to an office mainline.
dialpad_remove_office_operator	Remove an operator from an office mainline.
dialpad_create_department	Create a department.
dialpad_update_department	Update a department.
dialpad_delete_department	Delete a department.
dialpad_add_department_operator	Add an operator to a department.
dialpad_remove_department_operator	Remove an operator from a department.
dialpad_create_call_center	Create a call center.
dialpad_update_call_center	Update a call center.
dialpad_delete_call_center	Delete a call center.
dialpad_get_transcript_url	Get a downloadable transcript URL for a call.
dialpad_list_contact_subscriptions	List contact event subscriptions.
dialpad_create_contact_subscription	Subscribe a webhook to contact events.
dialpad_delete_contact_subscription	Delete a contact event subscription.
dialpad_list_agent_status_subscriptions	List agent status event subscriptions.
dialpad_create_agent_status_subscription	Subscribe a webhook to agent status events.
dialpad_delete_agent_status_subscription	Delete an agent status event subscription.
dialpad_list_change_log_subscriptions	List change log event subscriptions.
dialpad_create_change_log_subscription	Subscribe a webhook to change log events.
dialpad_delete_change_log_subscription	Delete a change log event subscription.
dialpad_toggle_dnd	Toggle a user's Do Not Disturb.
dialpad_update_user_status	Update a user's status message and expiration.
dialpad_list_user_devices	List a user's devices.
dialpad_get_user_device	Get one of a user's devices.
dialpad_list_user_deskphones	List a user's desk phones.
dialpad_get_user_e911	Get a user's E911 emergency address.
dialpad_list_user_caller_ids	List a user's available and active caller IDs.
dialpad_screen_pop	Trigger a screen pop on a user's device.
dialpad_list_all	Auto-paginate any cursor-paginated list endpoint.

How to get credentials

A Company (or Office) Admin creates the API key:

1. Open dialpad.com/developers for the developer portal and current instructions.
2. In Dialpad, go to Admin Settings -> Company (or Office) -> Authentication -> API keys.
3. Add a key, name it (e.g. FlyMyAI Agent), and copy the token.
4. The key authenticates as the whole company - keep it secret and revoke it from the same screen if it leaks.

Fields to fill in FlyMyAI

FlyMyAI field	Where it comes from
DIALPAD_API_KEY	Admin Settings -> Company/Office -> Authentication -> API keys