Helpdesk
HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
This is a first-class FlyMyAI MCP. Agents discover it automatically via tool search and call the actions below on demand - you never wire it up by hand. See the Composio catalog for how discovery works.
Connect
Helpdesk authenticates with an API key. Generate the credential in your Helpdesk account, then paste it into FlyMyAI the first time an agent uses a Helpdesk action.
Get your Helpdesk credential →
Fields to fill in FlyMyAI
| Field | Details |
|---|---|
Personal Access Token (PAT) - Basic Encoded | Your Personal Access Token (PAT), base64-encoded with the Account ID (username:token) as required by HelpDesk API Basic Auth. PATs can be generated in the Developers Console under the Tools / Personal Access Tokens section. (required) |
Actions
Every action this integration exposes. Agents pick the right one from the task; you do not call them by name.
| Action | What it does | Required inputs |
|---|---|---|
HELPDESK_LIST_AGENTS | Tool to list agents. Use when you need to retrieve all agents on the account. | - |
HELPDESK_LIST_CANNED_RESPONSES | Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets. | - |
HELPDESK_LIST_CONTACTS | Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination. | - |
HELPDESK_LIST_CUSTOM_FIELDS | Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication. | - |
HELPDESK_LIST_EMAIL_DOMAINS | Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating. | - |
HELPDESK_LIST_LICENSES | Tool to list all licenses for an account. Use when you need to retrieve license configurations. | - |
HELPDESK_LIST_REPLY_ADDRESSES | Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses. | - |
HELPDESK_LIST_RULES | Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules. | - |
HELPDESK_LIST_SUBSCRIPTIONS | Tool to list subscriptions. Use when you need to retrieve current or historical subscription details. | - |
HELPDESK_LIST_TEAMS | Tool to list all teams for the authenticated Helpdesk account. Use after providing valid credentials to retrieve team IDs, names, and settings. Example: "List all teams". | - |
HELPDESK_LIST_TICKETS | Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters. | - |
HELPDESK_LIST_TRUSTED_EMAILS | Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating. | - |
HELPDESK_LIST_VIEWS | Tool to list agent views. Use when you need to retrieve saved ticket views after authentication. | - |
HELPDESK_LIST_WEBHOOKS | Tool to list all webhooks configured for events. Use when you need to retrieve webhook configurations for an account. | - |
HELPDESK_VIEW_AGENT | Tool to retrieve details of a specific agent (v1). Use after confirming agent ID. | agentID |
Links
We love our partners - FlyMy.AI builds with the best. Thanks, Helpdesk!