Intercom

Lets an agent work with your Intercom support workspace - search contacts, read and reply to conversations (support tickets), manage companies, browse help center articles, and tag or assign threads.

What it can do

Method	What it does
intercom_contacts_search	Search contacts (leads/customers) by email, phone, name, or custom attributes.
intercom_contacts_get	Get one contact by ID.
intercom_contacts_create	Create a new contact (email or external_id required).
intercom_contacts_update	Update a contact - write action, confirm first.
intercom_contact_conversations	List a contact's conversations (tickets/threads).
intercom_conversations_list	List conversations; filter by status or assignee.
intercom_conversations_get	Get one conversation with all its messages and replies.
intercom_conversations_update	Change status, assign/unassign, or snooze a conversation - write action, confirm first.
intercom_conversation_reply	Reply to a conversation as an internal comment or a customer-visible email - write action, confirm first.
intercom_conversation_note_add	Add a team-only internal note to a conversation - write action, confirm first.
intercom_companies_list	List all companies.
intercom_companies_get	Get one company by ID.
intercom_companies_create	Create a new company (name required).
intercom_company_contacts	List the contacts associated with a company.
intercom_articles_list	List help center (knowledge base) articles.
intercom_articles_get	Get one article by ID.
intercom_tags_list	List all tags in the workspace.
intercom_conversation_tags_add	Add tags to a conversation - write action, confirm first.
intercom_conversation_tags_remove	Remove a tag from a conversation - write action, confirm first.
intercom_admins_list	List admins (team members) for assigning conversations or replies.

How to get credentials

Intercom uses an Access Token (Bearer token) tied to your app in the Developer Hub.

1. Open the Intercom Developer Hub and sign in.
2. Select your app (or create one) under Your apps.
3. Go to Authentication and copy the Access Token.
4. Paste that token into FlyMyAI as INTERCOM_API_KEY.

The token grants the same access as the app's configured permissions, so scope the app to only what the agent needs.

Fields to fill in FlyMyAI

FlyMyAI field	Where it comes from
INTERCOM_API_KEY	Intercom Developer Hub → your app → Authentication → Access Token

❤️We love our partners - FlyMy.AI builds with the best. Thanks, Intercom!