Freshdesk

Manage Freshdesk support: tickets, contacts, companies, agents, conversations. Exposes 26 actions covering the full API surface the agent needs - read and write.

What it can do

Method	What it does
freshdesk_tickets_list	List tickets - GET /tickets.
freshdesk_ticket_get	Get one ticket by ID - GET /tickets/{id}.
freshdesk_ticket_create	Create a ticket - POST /tickets.
freshdesk_ticket_update	Update a ticket - PUT /tickets/{id}.
freshdesk_ticket_delete	Delete a ticket - DELETE /tickets/{id}.
freshdesk_contacts_list	List contacts - GET /contacts.
freshdesk_contact_get	Get one contact by ID - GET /contacts/{id}.
freshdesk_contact_create	Create a contact - POST /contacts.
freshdesk_contact_update	Update a contact - PUT /contacts/{id}.
freshdesk_contact_delete	Delete a contact - DELETE /contacts/{id}.
freshdesk_companies_list	List companies - GET /companies.
freshdesk_company_get	Get one company by ID - GET /companies/{id}.
freshdesk_company_create	Create a company - POST /companies.
freshdesk_company_update	Update a company - PUT /companies/{id}.
freshdesk_company_delete	Delete a company - DELETE /companies/{id}.
freshdesk_agents_list	List agents - GET /agents.
freshdesk_agent_get	Get one agent by ID - GET /agents/{id}.
freshdesk_groups_list	List agent groups - GET /groups.
freshdesk_group_get	Get one group by ID - GET /groups/{id}.
freshdesk_conversations_list	List conversations for a ticket - GET /tickets/{id}/conversations.
freshdesk_conversation_get	Get one conversation by ID - GET /tickets/{ticket_id}/conversations/{id}.
freshdesk_activities_list	List activities for a resource - GET /{resource_type}s/{id}/activities.
freshdesk_custom_fields_list	List custom fields - GET /custom_fields.
freshdesk_satisfaction_ratings_list	List satisfaction ratings - GET /satisfaction_ratings.
freshdesk_satisfaction_rating_get	Get one satisfaction rating by ID - GET /satisfaction_ratings/{id}.
freshdesk_tickets_update_bulk	Update multiple tickets in one call - PUT /tickets.

How to get credentials

This connector uses an API key / token. Create one in the provider dashboard, then paste it into FlyMyAI:

• FRESHDESK_DOMAIN - Your *.freshdesk.com subdomain (e.g. 'acme').
• FRESHDESK_API_KEY - Freshdesk - Profile settings - Your API Key.

Fields to fill in FlyMyAI

FlyMyAI field	Where it comes from
FRESHDESK_DOMAIN	Your *.freshdesk.com subdomain (e.g. 'acme').
FRESHDESK_API_KEY	Freshdesk - Profile settings - Your API Key.

Troubleshooting

• 401 Unauthorized / 403 Forbidden - the token is wrong, expired, or missing a required scope - regenerate it.
• 429 Too Many Requests - you hit the provider rate limit; retry after a short backoff.
• Unexpected 4xx on writes - double-check required fields; the agent confirms before write actions.

Links

• Freshdesk API documentation

❤️We love our partners - FlyMy.AI builds with the best. Thanks, Freshdesk!