Crisp

Manage Crisp live chat: conversations, messages, people, operators, sessions. Exposes 16 actions covering the full API surface the agent needs - read and write.

What it can do

Method	What it does
crisp_list_conversations	List all conversations - GET /website/{website_id}/conversations.
crisp_get_conversation	Get one conversation - GET /website/{website_id}/conversation/{session_id}.
crisp_initiate_conversation	Initiate a new conversation - POST /website/{website_id}/conversation.
crisp_archive_conversation	Archive a conversation - PATCH /website/{website_id}/conversation/{session_id}.
crisp_send_message	Send a message in a conversation - POST /website/{website_id}/conversation/{session_id}/message.
crisp_list_messages	List messages in a conversation - GET /website/{website_id}/conversation/{session_id}/messages.
crisp_get_message	Get one message - GET /website/{website_id}/conversation/{session_id}/message/{message_id}.
crisp_get_people_profile	Get a customer profile - GET /website/{website_id}/people/{people_id}.
crisp_update_people_profile	Update a customer profile - PATCH /website/{website_id}/people/{people_id}.
crisp_list_people_profiles	List all customer profiles - GET /website/{website_id}/people.
crisp_list_operators	List support operators - GET /website/{website_id}/operators.
crisp_get_operator	Get one operator - GET /website/{website_id}/operator/{operator_id}.
crisp_invite_operator	Invite a new operator - POST /website/{website_id}/operators.
crisp_delete_operator	Delete an operator - DELETE /website/{website_id}/operator/{operator_id}.
crisp_get_website_settings	Get website settings - GET /website/{website_id}/settings.
crisp_update_website_settings	Update website settings - PATCH /website/{website_id}/settings.

How to get credentials

This connector uses an API key / token. Create one in the provider dashboard, then paste it into FlyMyAI:

• CRISP_IDENTIFIER - Crisp Marketplace - create a token - identifier. (https://marketplace.crisp.chat/)
• CRISP_KEY - Secret key paired with the identifier.
• CRISP_WEBSITE_ID - Crisp - Settings - Website settings - Website ID (UUID).

Fields to fill in FlyMyAI

FlyMyAI field	Where it comes from
CRISP_IDENTIFIER	Crisp Marketplace - create a token - identifier.
CRISP_KEY	Secret key paired with the identifier.
CRISP_WEBSITE_ID	Crisp - Settings - Website settings - Website ID (UUID).

Troubleshooting

• 401 Unauthorized / 403 Forbidden - the token is wrong, expired, or missing a required scope - regenerate it.
• 429 Too Many Requests - you hit the provider rate limit; retry after a short backoff.
• Unexpected 4xx on writes - double-check required fields; the agent confirms before write actions.

Links

• Crisp API documentation

❤️We love our partners - FlyMy.AI builds with the best. Thanks, Crisp!