Pylon
Lets an agent work with Pylon, a B2B customer-support and ticketing platform: list and update issues, look up accounts and contacts, list users and teams, read tags, and browse knowledge-base articles.
What it can do
| Method | What it does |
|---|---|
pylon_issues_list | List issues in a time window (requires start_time / end_time). |
pylon_issue_get | Get one issue by id. |
pylon_issue_create | Create an issue (title, body, account, requester, assignee). |
pylon_issue_update | Update an issue's title, state, assignee, team or tags. |
pylon_accounts_list | List accounts (companies). |
pylon_account_get | Get one account by id. |
pylon_contacts_list | List contacts (end users). |
pylon_contact_get | Get one contact by id. |
pylon_users_list | List support agents (users). |
pylon_teams_list | List teams. |
pylon_tags_list | List tags available for issues. |
pylon_articles_list | List knowledge-base articles. |
pylon_request | Generic passthrough to any endpoint for full coverage. |
How to get your key
The API authenticates with an Authorization: Bearer <key> header.
- Sign in at Pylon.
- Open Settings -> API (app.usepylon.com/settings/api).
- Create or copy an API key.
- Paste it into FlyMyAI.
Fields to fill in FlyMyAI
| FlyMyAI field | Where it comes from |
|---|---|
PYLON_API_KEY | Pylon -> Settings -> API |
Troubleshooting
401 Unauthorized- the key is wrong or rotated. Generate a new key in Settings -> API.403 Forbidden- the key lacks permission for that resource. Check the key's scope with your Pylon admin.400on listing issues -pylon_issues_listneeds bothstart_timeandend_timein RFC3339 (e.g.2024-01-01T00:00:00Z).429 Too Many Requests- you hit the rate limit. Slow the calls down.
Links
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