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Frequently Asked Questions

General Questions​

What is FlyMy.AI?​

FlyMy.AI is a powerful AI platform that provides access to state-of-the-art image and video generation models. Our platform offers both standard and LoRA models for various creative applications.

How do I get started with FlyMy.AI?​

To get started:

  1. Create an account at FlyMy.AI
  2. Get your API key from your profile settings
  3. Install our Python SDK: pip install flymyai
  4. Follow our Quickstart Guide to make your first API call

What models are available?​

We offer several models including:

  • Black Forest Labs Flux (standard and LoRA versions)
  • Custom LoRA models
  • More models coming soon!

API and SDK​

How do I handle API errors?​

Our API returns structured error responses with detailed information. Check our Errors documentation for a complete guide on error handling.

Is there a rate limit?​

Yes, API requests are subject to rate limits based on your subscription plan. You can check your current usage and limits in your profile settings.

Can I use FlyMy.AI in production?​

Yes! Our API is production-ready and designed for reliability. We offer:

  • High availability
  • Consistent response times
  • Comprehensive error handling
  • Production support

Billing and Pricing​

How is usage calculated?​

Usage is calculated based on:

  • Number of API calls
  • Model type used
  • Output resolution
  • Additional features (like LoRA)

Can I get a refund?​

We don't offer refunds for API usage, but we do provide detailed usage statistics to help you monitor your consumption.

Do you offer enterprise plans?​

Yes! Contact our sales team at enterprise@flymy.ai for custom enterprise solutions.

Technical Questions​

What image formats are supported?​

We support the following image formats:

  • JPG/JPEG
  • PNG
  • WebP

What video formats are supported?​

We support the following video formats:

  • MP4
  • MOV
  • WebM

How do I handle large files?​

For large files:

  1. Use our streaming endpoints
  2. Implement proper error handling
  3. Consider using our Python SDK which handles large files automatically

Security​

How secure is my API key?​

Your API key is encrypted and stored securely. We recommend:

  • Never sharing your API key
  • Using environment variables
  • Rotating keys regularly
  • Using our SDK which handles security best practices

Is my data private?​

Yes! We take data privacy seriously:

  • All API calls are encrypted
  • We don't store your generated content
  • We comply with GDPR and other privacy regulations

Support​

How can I get help?​

You can get help through:

Do you offer technical support?​

Yes! We offer technical support for all paid plans. Enterprise customers get priority support with dedicated account managers.