Zendesk

Lets an agent triage your Zendesk Support desk - list and search tickets, reply with comments, look up users and organizations, and create, update, or solve tickets.

What it can do

Method	What it does
zendesk_tickets_list	List tickets; filter by status, paginate via limit/offset.
zendesk_tickets_get	Get one ticket by id.
zendesk_tickets_create	Create a new ticket - subject and description required (write).
zendesk_tickets_update	Partially update a ticket - status, priority, assignee, tags, internal note (write).
zendesk_ticket_comments_list	List comments on a ticket.
zendesk_ticket_comments_create	Add a public or internal comment to a ticket (write).
zendesk_users_list	List users; filter by role, paginate via limit/offset.
zendesk_users_get	Get one user by id.
zendesk_users_search	Search users by email, name, or role.
zendesk_organizations_list	List organizations, paginate via limit/offset.
zendesk_organizations_get	Get one organization by id.
zendesk_tickets_search	Search tickets with Zendesk Query Language (CQL).
zendesk_ticket_status_me	Get the currently authenticated user (self).
zendesk_ticket_mark_as_solved	Mark a ticket as solved, with an optional internal note (write).

How to get credentials

You need three values: your Zendesk subdomain, your agent email, and an API token.

1. Note your subdomain - it is the {subdomain} in https://{subdomain}.zendesk.com.
2. In Zendesk, open Admin Center - Apps and integrations - APIs - Zendesk API.
3. Make sure Token access is enabled, then Add API token.
4. Copy the generated token now - it is shown only once.
5. Use your Zendesk account email (e.g. agent@company.com) for authentication.

See About API tokens for details.

Fields to fill in FlyMyAI

FlyMyAI field	Where it comes from
ZENDESK_SUBDOMAIN	The {subdomain} in https://{subdomain}.zendesk.com
ZENDESK_EMAIL	Your Zendesk account email (e.g. agent@company.com)
ZENDESK_API_TOKEN	Admin Center - Apps and integrations - APIs - Zendesk API - Add API token

❤️We love our partners - FlyMy.AI builds with the best. Thanks, Zendesk!