Zoho Desk

Manage Zoho Desk: tickets, contacts, accounts, agents, threads, departments. Exposes 30 actions covering the full API surface the agent needs - read and write.

What it can do

Method	What it does
zohodesk_tickets_list	List tickets - GET /tickets.
zohodesk_ticket_get	Get a single ticket - GET /tickets/{ticket_id}.
zohodesk_tickets_search	Search tickets by criteria - POST /tickets/search.
zohodesk_ticket_create	Create a ticket - POST /tickets.
zohodesk_ticket_update	Update a ticket - PATCH /tickets/{ticket_id}.
zohodesk_ticket_assign	Assign a ticket to an agent - PUT /tickets/{ticket_id}/assignee.
zohodesk_contacts_list	List contacts - GET /contacts.
zohodesk_contact_get	Get one contact - GET /contacts/{contact_id}.
zohodesk_contact_create	Create a contact - POST /contacts.
zohodesk_contact_update	Update a contact - PATCH /contacts/{contact_id}.
zohodesk_contact_delete	Delete a contact - DELETE /contacts/{contact_id}.
zohodesk_accounts_list	List accounts - GET /accounts.
zohodesk_account_get	Get one account - GET /accounts/{account_id}.
zohodesk_account_create	Create an account - POST /accounts.
zohodesk_account_update	Update an account - PATCH /accounts/{account_id}.
zohodesk_account_delete	Delete an account - DELETE /accounts/{account_id}.
zohodesk_agents_list	List agents - GET /agents.
zohodesk_agent_get	Get one agent - GET /agents/{agent_id}.
zohodesk_departments_list	List departments - GET /departments.
zohodesk_department_get	Get one department - GET /departments/{department_id}.
zohodesk_threads_list	List conversation threads in a ticket - GET /tickets/{ticket_id}/threads.
zohodesk_thread_get	Get one thread - GET /tickets/{ticket_id}/threads/{thread_id}.
zohodesk_comments_list	List comments on a ticket - GET /tickets/{ticket_id}/comments.
zohodesk_comment_get	Get one comment - GET /tickets/{ticket_id}/comments/{comment_id}.
zohodesk_comment_create	Create a comment on a ticket - POST /tickets/{ticket_id}/comments.
zohodesk_comment_update	Update a comment - PATCH /tickets/{ticket_id}/comments/{comment_id}.
zohodesk_comment_delete	Delete a comment - DELETE /tickets/{ticket_id}/comments/{comment_id}.
zohodesk_articles_search	Search KB articles - GET /search/articles.
zohodesk_article_get	Get one KB article - GET /articles/{article_id}.
zohodesk_custom_fields_list	List custom fields for an entity type - GET /customfields.

How to get credentials

This connector uses OAuth 2.0. In FlyMyAI, open the tool and click Connect - you'll be redirected to Zoho Desk to authorize, then back to FlyMyAI. There is no API key to paste.

The OAuth app must be registered by FlyMyAI for this provider. If you see "connection not configured", the provider's client credentials are still being set up - check back shortly.

Fields to fill in FlyMyAI

FlyMyAI field	Where it comes from
(none)	Connect via OAuth - nothing to paste.

Troubleshooting

• 401 Unauthorized / 403 Forbidden - the OAuth connection expired or was revoked - reconnect.
• 429 Too Many Requests - you hit the provider rate limit; retry after a short backoff.
• Unexpected 4xx on writes - double-check required fields; the agent confirms before write actions.

Links

• Zoho Desk API documentation

❤️We love our partners - FlyMy.AI builds with the best. Thanks, Zoho Desk!