Help Scout

Manage Help Scout: conversations, customers, mailboxes, threads, tags, users. Exposes 29 actions covering the full API surface the agent needs - read and write.

What it can do

Method	What it does
helpscout_account_get	Get authenticated account info - GET /account.
helpscout_conversations_list	List conversations (support tickets/threads) - GET /conversations.
helpscout_conversation_get	Get one conversation - GET /conversations/{id}.
helpscout_conversation_create	Create a new conversation - POST /conversations.
helpscout_conversation_update	Update a conversation - PATCH /conversations/{id}.
helpscout_conversations_search	Search conversations - GET /conversations/search.
helpscout_conversation_merge	Merge two conversations - POST /conversations/{id}/merge.
helpscout_conversation_delete	Delete a conversation - DELETE /conversations/{id}.
helpscout_threads_list	List threads (messages) in a conversation - GET /conversations/{conversation_id}/threads.
helpscout_thread_get	Get one thread (message) - GET /conversations/{conversation_id}/threads/{thread_id}.
helpscout_thread_create_reply	Create a reply in a conversation - POST /conversations/{conversation_id}/threads.
helpscout_thread_create_note	Create a note (internal) in a conversation - POST /conversations/{conversation_id}/threads with type=note.
helpscout_customers_list	List customers - GET /customers.
helpscout_customer_get	Get one customer - GET /customers/{id}.
helpscout_customer_create	Create a customer - POST /customers.
helpscout_customer_update	Update a customer - PATCH /customers/{id}.
helpscout_customer_merge	Merge two customers - POST /customers/{id}/merge.
helpscout_customer_delete	Delete a customer - DELETE /customers/{id}.
helpscout_mailboxes_list	List mailboxes (inboxes/support queues) - GET /mailboxes.
helpscout_mailbox_get	Get one mailbox - GET /mailboxes/{id}.
helpscout_folders_list	List folders (e.g.
helpscout_tags_list	List tags - GET /tags.
helpscout_tag_create	Create a tag - POST /tags.
helpscout_users_list	List team members/users - GET /users.
helpscout_user_get	Get one user - GET /users/{id}.
helpscout_workflows_list	List automation workflows - GET /workflows.
helpscout_workflow_get	Get one workflow - GET /workflows/{id}.
helpscout_reports_conversation_stats	Get conversation statistics/report - GET /reports/conversations.
helpscout_reports_customer_stats	Get customer statistics/report - GET /reports/customers.

How to get credentials

This connector uses OAuth 2.0. In FlyMyAI, open the tool and click Connect - you'll be redirected to Help Scout to authorize, then back to FlyMyAI. There is no API key to paste.

The OAuth app must be registered by FlyMyAI for this provider. If you see "connection not configured", the provider's client credentials are still being set up - check back shortly.

Fields to fill in FlyMyAI

FlyMyAI field	Where it comes from
(none)	Connect via OAuth - nothing to paste.

Troubleshooting

• 401 Unauthorized / 403 Forbidden - the OAuth connection expired or was revoked - reconnect.
• 429 Too Many Requests - you hit the provider rate limit; retry after a short backoff.
• Unexpected 4xx on writes - double-check required fields; the agent confirms before write actions.

Links

• Help Scout API documentation

❤️We love our partners - FlyMy.AI builds with the best. Thanks, Help Scout!