# Frequently Asked Questions

> FlyMy.AI FAQ: API limits, pricing, production readiness, authentication, supported models, marketplace, SDK and CLI usage.

## General Questions

### What is FlyMy.AI?

FlyMy.AI is a powerful AI platform that provides access to state-of-the-art image and video generation models. Our platform offers both standard and LoRA models for various creative applications.

### How do I get started with FlyMy.AI?

To get started:
1. Create an account at [FlyMy.AI](https://app.flymy.ai)
2. Get your API key from your profile settings
3. Install our Python SDK: `pip install flymyai`
4. Follow our [Quickstart Guide](https://docs.flymy.ai/quickstart.md) to make your first API call

### What models are available?

We offer several models including:
- Black Forest Labs Flux (standard and LoRA versions)
- Custom LoRA models
- More models coming soon!

## API and SDK

### How do I handle API errors?

Our API returns structured error responses with detailed information. Check our [Errors](https://docs.flymy.ai/errors.md) documentation for a complete guide on error handling.

### Is there a rate limit?

Yes, API requests are subject to rate limits based on your subscription plan. You can check your current usage and limits in your [profile settings](https://app.flymy.ai/profile).

### Can I use FlyMy.AI in production?

Yes! Our API is production-ready and designed for reliability. We offer:
- High availability
- Consistent response times
- Comprehensive error handling
- Production support

## Billing and Pricing

### How is usage calculated?

Usage is calculated based on:
- Number of API calls
- Model type used
- Output resolution
- Additional features (like LoRA)

### Can I get a refund?

We don't offer refunds for API usage, but we do provide detailed usage statistics to help you monitor your consumption.

### Do you offer enterprise plans?

Yes! Contact our sales team at [enterprise@flymy.ai](mailto:enterprise@flymy.ai) for custom enterprise solutions.

## Technical Questions

### What image formats are supported?

We support the following image formats:
- JPG/JPEG
- PNG
- WebP

### What video formats are supported?

We support the following video formats:
- MP4
- MOV
- WebM

### How do I handle large files?

For large files:
1. Use our streaming endpoints
2. Implement proper error handling
3. Consider using our Python SDK which handles large files automatically

## Security

### How secure is my API key?

Your API key is encrypted and stored securely. We recommend:
- Never sharing your API key
- Using environment variables
- Rotating keys regularly
- Using our SDK which handles security best practices

### Is my data private?

Yes! We take data privacy seriously:
- All API calls are encrypted
- We don't store your generated content
- We comply with GDPR and other privacy regulations

## Support

### How can I get help?

You can get help through:
- Our [Discord community](https://discord.com/invite/t6hPBpSebw)
- Email support at [support@flymy.ai](mailto:support@flymy.ai)
- Documentation and guides
- GitHub issues for SDK-related questions

### Do you offer technical support?

Yes! We offer technical support for all paid plans. Enterprise customers get priority support with dedicated account managers.